/ Support
Support, Maintenance & Trust
Outstanding customer support matters as much as outstanding technology. Our commitment extends well beyond installation.
Technology you can rely on.
Support you can trust.
Every hour of every day.
/ What is included
Our support services.
- 01
24/7, 365-Day Human Support
A person, not a queue.
- 02
Preventative Maintenance
Planned programmes that stop faults happening.
- 03
Emergency Call-Out
Nationwide coverage when something fails.
- 04
Remote Diagnostics
Most issues resolved before an engineer travels.
- 05
Planned System Health Checks
Scheduled, evidenced, reported.
- 06
Software & Hardware Updates
Upgrades, repairs and replacement.
- 07
Nationwide Service Coverage
Every county, from three bases.
- 08
Manufacturer-Trained Engineers
Certified on the systems they maintain.
- 09
Comprehensive SLAs
Response times written down and met.
Many of the systems we support are business and life-critical. We prioritise rapid response, clear communication and effective resolution to minimise downtime.
From hospitals and pharmaceutical facilities to manufacturing plants and commercial premises, ADA is trusted to keep essential systems operating when they matter most.
Need immediate assistance?
+353 (0)29 69054Human support, 24 hours a day, 365 days a year